CUSTOMER CARE
HAND MADE PEARLS
Our pieces are hand-made in-house. We go to great lengths to ensure quality.
If your handmade pearls arrive faultily, we will fix them at no additional cost to you.
HAND MADE COLLARS
HAND MADE PURSES
GOLD PLATED COPPER JEWELRY
GOLD PLATED STAINLESS STEEL JEWELRY
STAINLESS STEELE
FASHION JEWELRY
DAILY CARE: Care for your jewelry and its plating by removing it while showering, exercising, swimming, or washing your hands. Do not apply lotions, perfumes, or hair products while wearing jewelry.
Tarnishing may occur if exposed to any of the above items.
We are not all made the same, tarnishing may occur from the natural pH balance of the skin.
Cleaning Instructions: To keep your jewelry clean, wipe it with a soft cloth. Do not use jewelry cleaner.
Storing Instructions: When not in use, store each piece of jewelry in its respective pouch.
They may also be carefully stored in a jewelry organizer.
RETURNS
Returns have to be pre-authorized before sending them back. If you are not happy with your jewelry, reach out to us by send an email and we will work with you to resolve any issues.
SALE ITEMS AFTER 50% OFF ARE NOT RETURNABLE - UNLESS
it arrives with a default, in that case, we will replace the item.
MYSTERY GRAB BAGS ARE NOT RETURNABLE
FAQ
What are the materials used in Jewelry?
We use 14k and 18k Gold plated, Rosegold plated, Rhodium plated and White Gold plated stainless steel. 14k and 18k Gold plated, Rosegold plated, Rhodium plated and White Gold plated brass.
All our jewelry is hypoallergenic, nickel-free and lead-free.
How do I return an item?
If your item meets the requirements to be sent back, we will offer you the option of bringing it to a physical location (provided we are not in a lock-down) or mailing it back to our offices.
What is your return policy?
Returns have to be pre-authorized before sending them back. If you are not happy with your jewelry, reach out to us by sending an email and we will work with you to resolve any issues.
SALE ITEMS AFTER 50% OFF ARE NOT RETURNABLE - UNLESS
it arrives with a default, in that case, we will replace the item.
MYSTERY GRAB BAGS ARE NOT RETURNABLE
How do I order custom jewelry?
Custom, jewelry is hand-made, so we would have to work with you directly. We would need to go over a few things with you such as measurements of your neck, wrist, or whatever area of the body the piece will be made for.
You can call us directly at 416.988.3433, or email our designer at victoria@bishopandmedusa.com.
How do I track my order?
Once your order has been shipped, we will provide you with a tracking number.
How can I contact your couriers?
We will give you all the tracking information which would include the contact information for the courier used.
What are your delivery options?
We generally use Canada Post, UPS, and Purolator
SHOP WITH CONFIDENCE
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Privacy Policy
Effective Date: July 9, 2026
At Bishop & Medusa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.
Information We Collect
When you visit our website or make a purchase, we may collect:
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Your name
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Billing and shipping address
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Email address
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Telephone number
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Payment information (processed securely through our payment providers)
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Purchase history
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Information you voluntarily provide when contacting us
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Website usage information such as IP address, browser type and cookies
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate regarding your purchase
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Respond to customer inquiries
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Improve our products and website
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Prevent fraudulent transactions
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Meet legal and regulatory requirements
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Send occasional updates or promotional emails if you have chosen to receive them
Payment Processing
Payments are securely processed by trusted third-party payment providers, including Stripe. Bishop & Medusa does not store your complete credit card information on our servers.
Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared only with trusted service providers necessary to operate our business, including:
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Payment processors
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Shipping and delivery companies
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Website hosting providers
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Technology and customer support providers
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Government authorities where required by law
These providers are required to protect your information and use it only for the services they provide.
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences and analyze website traffic.
You may disable cookies through your browser settings, although some features of the website may not function properly.
Data Security
We use reasonable administrative, technical and physical safeguards to help protect your personal information from unauthorized access, loss, misuse or disclosure.
While no online system can guarantee complete security, we take commercially reasonable measures to protect the information entrusted to us.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable laws.
To make a request, please contact us using the information below.
Third-Party Links
Our website may contain links to other websites. Bishop & Medusa is not responsible for the privacy practices of third-party websites.
Changes to this Policy
We may update this Privacy Policy from time to time. Changes become effective once posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Bishop & Medusa
Email: victoria@bishopandmedusa.com
Terms of Service
Effective Date: July 9, 2026
Welcome to Bishop & Medusa. By accessing this website or purchasing our products, you agree to the following Terms of Service.
Products
We strive to accurately display our jewelry, colours and product descriptions. Due to differences in screen settings and the handcrafted nature of some items, slight variations may occur.
We reserve the right to modify products, pricing or availability without prior notice.
Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order for reasons including pricing errors, suspected fraud or inventory limitations.
Pricing
All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
Applicable taxes are calculated during checkout.
Payment
Payment is securely processed through trusted third-party payment providers.
Orders will not be shipped until payment has been successfully authorized.
Shipping
Shipping times are estimates and may vary depending on destination, weather conditions or carrier delays.
Bishop & Medusa is not responsible for delays once an order has been transferred to the shipping carrier.
Returns and Exchanges
Please refer to our Customer Care or Returns Policy for complete return and exchange information.
If a product arrives damaged, please contact us promptly so we can assist you.
Intellectual Property
All content on this website, including photographs, logos, product names, graphics, artwork and written content, is the property of Bishop & Medusa and may not be copied, reproduced or used without prior written permission.
Website Use
You agree not to use this website for any unlawful purpose or in any manner that could damage, disable or interfere with the website or its services.
Limitation of Liability
To the fullest extent permitted by law, Bishop & Medusa shall not be liable for indirect, incidental or consequential damages arising from the use of this website or the purchase of our products.
Governing Law
These Terms of Service are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
Changes to These Terms
We reserve the right to update these Terms of Service at any time. Continued use of this website constitutes acceptance of any revised Terms.
Contact Us
Questions regarding these Terms of Service may be directed to:
Bishop & Medusa
Email: victoria@bishopandmedusa.com